Key Communications is a full service provider for business
telephony and structured wiring. The following are brief
descriptions of the types of support we offer.
Every new Panasonic system installation comes with a 2-year
warranty. Any defects or failures encountered with the equipment
will be repaired and/or resolved at no charge during this period.
While you are getting used to your new system, certain features
and functions may need adjusting to better serve you. Within
reason, these adjustments are provided without charge through the
first year. Physical moves, additions or changes are chargeable
and invoiced at the current time & materials rate per incident.
At the end of the initial warranty period, you are automatically
eligible to extend the warranty coverage for your new system. A
proposal will be presented to you prior to the expiration date of
the initial warranty period. If there is a lapse in warranty
coverage, a system inspection may be necessary, and any defects or
adjustments may need to be remedied before a new warranty
agreement can be put into effect. In such cases, a service charges
may apply to bring the system back to proper working order.
Per call / as needed basis
The current charge out rate for service is 88.00 per man/hour.
This rate applies for both on-site and remote service. A service
visit will incur a flat 44.00 charge per incident and the charges
begin 45 minutes after being dispatched. These service rates along
with material cost, apply to service incidents as well as moves
and changes to your system.
This option offers our customers with a 10% discount on the
standard per call rate structure by purchasing predefined time
blocks in advance. This option most often applies to customers who
require more frequent attention than the average business for
changes, additions or updates to their phone system. Any material
cost will be billed separately outside the contracted time block.
Statements will be issued periodically to provide updated account
status. Once the time block gets down to 2 hours remaining, an
invoice for another 10-hour service time block is issued to
replenish the account.
Temporary Disaster Answering Service
Temporary Service coverage can be prearranged for your company in
the event of a service outage. For more
information on how this service can benefit your business,
on this link.