Key Communications began as a small telephone interconnect company in 1985 by Scott Stevens. The primary focus was selling and installing key telephone systems for small and mid-sized businesses in the Albany, NY area. Most new installations back then were TIE and ITT key systems. Other business included servicing existing installations of AT&T Comkey, Merlin and Spirit, NEC, Tel Plus and Executone installations.
Back then, many of the existing phone systems were still 1A2 running on the large 25-pair cable so most installs included all new 4-pair cable. It made for a smooth, trouble-free transition to the new system and always meant a clean and neat installation. It didn’t take long before the quality and neatness of our installations were discovered. It was about that same time that PC networks were catching on and the need for new computer network cabling came about. So our services began to include wiring computer networks: first coax for Arcnet, thin coax for 10Base2, thick coax for 10Base5 and some Type 1 cable for Token Ring. We found ourselves catering to a few local computer dealers and stayed on top of the latest wiring mediums and standards as twisted pair and fiber optic cabling technologies developed replacing the coaxial cables altogether.
Sometime in 1987, we came upon the new Panasonic hybrid system when a friend asked to have a system installed in his home office. The new Panasonic system was revolutionary and had much more to offer over all the other systems at that time. Panasonic came up with a way to integrate virtually any analog telephone device such as a modem, credit card machine, answering machine, fax or portable cordless phones into this system along with their other proprietary key sets. As such, all devices were assigned individual extension numbers and, therefore, had access to all the lines of the system.
It was love at first sight with Panasonic and it has been a long and happy marriage to this day. By 1988, Panasonic was the only system that we offered to new prospective buyers. Those first Panasonic analog systems were replaced by a 10-year run of the popular Digital Super Hybrid Systems (DSHS) from ‘94 to ’04 along with introduction of voice mail systems. Then came the early IP-PBX in ’04 and unveiling of a new voicemail system in ’05.
With no formal advertising the success of Key Communications has always been and always will be attributed to satisfaction of each customer and the care and attention given to every installation. Word of mouth advertising is always best as anyone can agree. Quality work, careful planning, complete and thorough execution is a byproduct of every one of our installations. When it comes to planning how to make best use of the resources of a new phone system for your business and implementing the plan without interrupting your productivity, Key Communications has a proud and sterling delivery record.
Today Key Communications, Inc. sells, installs and supports the newest Converged IP-PBXs capable of networking several PBXs installed in distant cities, connecting IP phone stations, softphone, SIP trunk and station technology and managing all the above equipment from a single location via an internet connection. Long time dedication to the Panasonic product line and meticulous attention to the fine details on every installation has earned us status as a certified silver contract dealer for the exclusive line of these newest Panasonic products.
Key Communications, Inc. still provides professional wiring service installing computer network cabling accounting for a large percentage of the annual revenue. We are members of BICSI a world-recognized organization responsible for defining the code standards and installation practices of the structured cabling industry for telecommunications, video, security and data networking.